I. Basic Provisions

1. These General Terms and Conditions of Business (hereinafter referred to as "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "Civil Code")

Tradegap Kft.
ID: 01-09-916202
TIN: HU14709049
registered office: 1027 Budapest Varsányi Irén u. 17 Hungary

Contact details:
email: info@nogreylotion.com
phone: +36706765050
www.nogreylotion.com
(hereinafter referred to as the "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside his business as a consumer or within his business (hereinafter referred to as: "Buyer") through the web interface located on the website available at www.nogreylotion.com. (hereinafter referred to as the "Online Shop").

3. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. Any deviating provisions in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.

 

II. Information on goods and prices

1. Information about the goods, including the prices of the individual goods and their main characteristics are listed in the catalogue of the online shop. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if they cannot, by their nature, be returned by normal postal means. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.

2. All presentation of the goods in the catalogue of the online shop is for information purposes only and the seller is not obliged to conclude a purchase contract in respect of these goods.

3. Information on the costs associated with the packaging and delivery of the goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online shop applies only in cases where the goods are delivered within the Hungary.

4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

 

III. Order and conclusion of the purchase contract

1. The costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the buyer. These costs do not differ from the basic rate.

2. The buyer orders the goods in the following ways:

• through his customer account, if he has previously registered in the online store,
• by filling in the order form without registration.

3. When placing an order, the buyer selects the goods, the number of items, the method of payment and delivery.

4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer shall send the order to the Seller by clickingwww.nogreylotion.com. The information provided in the order shall be deemed correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.

5. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after receipt of the order by the seller. Notification of acceptance of the order is delivered to the buyer's email address. / Immediately after receipt of the order, the Seller sends the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation shall be deemed to be the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's email address.

6. In the event that any of the requirements specified in the order cannot be fulfilled, the Seller shall send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.

7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by calling the telephone number or email of the Seller set out in these Terms and Conditions.

8. In the event that there is an obvious technical error on the part of the Seller in quoting the price of the goods in the online shop, or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at such obviously incorrect price even if the Buyer has been sent an automatic confirmation of receipt of the order in accordance with these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by confirmation of receipt by the Buyer to the Seller's email address.

 

IV. Customer account

 

1. Upon registration of the Buyer in the online shop, the Buyer can access his/her customer account. From his customer account, the buyer can order goods. The Buyer can also order goods without registration.

2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide all the information correctly and truthfully. The Buyer is obliged to update the information provided in the Buyer account whenever it changes. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.

3. Access to the customer account is secured by a Buyername and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.

4. The Buyer is not entitled to allow third parties to use the customer account.

5. The Seller may cancel the Buyer account, in particular if the Buyer no longer uses his/her Buyer account or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.

6. The Buyer acknowledges that the Buyer Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of hardware and software equipment of third parties.

 

V. Payment terms and delivery of goods

 

1. The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

• by wire transfer to the Seller's bank account No BE72 9672 9142 2116, held at Wise,
• cashless by credit card
• cash on delivery

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.

3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 3 days of the conclusion of the purchase contract.

4. In the case of a non-cash payment, the Buyer's obligation to pay the Purchase Price is fulfilled when the relevant amount is credited to the Seller's bank account.

6. The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before shipment of the goods is not a deposit.

7. The Seller is obliged to issue a receipt to the Buyer in accordance with the Sales Records Act. At the same time, he is obliged to register the received sales with the tax administrator online, and in case of technical failure within 48 hours at the latest.

8. The goods are delivered to the buyer:

• to the address specified by the buyer in the order
• via the dispatch office to the address of the dispatch office designated by the buyer,
• personal collection at the seller's premises

9. The choice of delivery method is made during the ordering process.

10. The cost of delivery of the goods depending on the method of shipment and receipt of the goods is indicated in the buyer's order and in the confirmation of the order by the seller. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with this method of delivery.

11. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

12. upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of a breach of packaging indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier.

13. The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's email address./The tax document is attached to the delivered goods.

14. The Buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the purchase contract.

 

VI. Rights from defective performance

 

1. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

• the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
• the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are usually used,
• the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
• the goods are in the appropriate quantity, measure or weight and the goods meet the requirements of the legislation.

2. The seller has obligations from defective performance at least to the extent that the manufacturer's obligations from defective performance continue. The buyer is otherwise entitled to exercise the right of defect that occurs in consumer goods within twenty-four months of receipt.

3. If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in the advertising in accordance with other legal provisions, the provisions on the quality guarantee shall apply. By guaranteeing the quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time. If the buyer has rightly accused the seller of a defect in the goods, the period for exercising rights under the defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.

4. The provisions referred to in the preceding paragraph of the terms and conditions shall not apply in the case of goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of used goods to the defect corresponding to the level of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if he knew before taking over the goods that they were defective or if the buyer himself caused the defect.

5. In the event of a defect, the Buyer may submit a claim to the Seller and demand:

• exchange for new goods,
• repair of goods,
• a reasonable discount on the purchase price,
• withdraw from the contract.

6. The buyer has the right to withdraw from the contract:

• if the goods have a material defect,
• if he cannot use the item properly due to the recurrence of the defect or defects after repair,
• in case of a large number of defects in the goods.

7. A material breach of contract is a breach of contract of which the breaching party already knew or must have known at the time of the conclusion of the contract that the other party would not have concluded the contract if it had foreseen the breach.

8. In the case of a defect that constitutes an insubstantial breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to have the defect remedied or to a reasonable discount on the purchase price.

9. If the removable defect has occurred repeatedly after repair (usually the third claim for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, replacement of the goods or withdrawal from the contract.

10. When making a claim, the buyer is obliged to tell the seller which right he has chosen. Changing the choice without the seller's consent is only possible if the buyer has requested the repair of a defect that turns out to be irremediable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

11. If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.

12. If the seller proves that the buyer knew about the defect of the goods before acceptance or caused it himself, the seller is not obliged to satisfy the buyer's claim.

13. The Buyer cannot claim discounted goods for the reason for which the goods are discounted.

14. The Seller is obliged to accept the complaint in any establishment where the complaint can be accepted, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the claim and what method of settlement of the claim the Buyer requires, as well as a confirmation of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the claim.

15. The Seller or an employee authorised by the Seller shall decide on the complaint immediately, in complex cases within three working days. This time limit shall not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller shall be considered as the moment when the claim is made.

16. The Seller shall inform the Buyer in writing of the outcome of the complaint.

17. The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer himself caused the defect.

18. In the case of a justified claim, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. The buyer may claim this right from the seller within one month after the expiry of the warranty period, otherwise the court may not grant it.

19. The buyer has the choice of the method of complaint.

20. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No.634/1992 Coll., on Consumer Protection.

21.Other rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's Complaints Regulations.

 

VII. Delivery

 

1. The Parties may deliver all written correspondence to each other by electronic mail.

2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address provided in the Buyer's customer account or order.

 

VIII. Personal data

 

1. All information you provide when working with us is confidential and will be treated as such. Unless you give us written permission, we will not use your information in any way other than for the purpose of performing the contract, except for the email address to which commercial communications may be sent to you, as this is permitted by law, unless you refuse. These communications may only relate to similar or related goods and can be opted out of at any time by simple means (sending a letter, email or clicking on a link in a commercial communication). The email address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the parties.

 

IX. Out-of-court dispute resolution

 The Buyer may submit a complaint regarding the Service Provider’s service, or the behavior, activity, or omission of a person acting on behalf of or for the benefit of the Service Provider in direct connection with the distribution or sale of goods to consumers, as well as regarding the quality of the goods, by letter, by telephone, or by e-mail to the Service Provider’s customer service at the contact details indicated on the website and at the beginning of these Terms and Conditions.

The Service Provider shall immediately investigate verbal complaints and, if necessary, remedy them without delay. If this is not possible, or in case of disagreement with the Buyer, the Service Provider shall immediately record a report on the complaint and its position concerning it.
Verbal complaints made by telephone or via electronic communication services shall be assigned a unique identification number by the Service Provider.

The report on the complaint shall include the following:
a) the Buyer’s (consumer’s) name and address;
b) the place, time, and method of submitting the complaint;
c) a detailed description of the Buyer’s (consumer’s) complaint, including the list of documents and other evidence presented by the consumer;
d) the Service Provider’s statement on its position regarding the Buyer’s (consumer’s) complaint, if the complaint can be investigated immediately;
e) the signature of the person taking the report and – except in the case of verbal complaints made by telephone or via other electronic communication services – the signature of the Buyer (consumer);
f) the place and date of the report;
g) in the case of verbal complaints made by telephone or via other electronic communication services, the unique identification number of the complaint.

The Service Provider shall send or hand over a copy of the report on the complaint to the Buyer (consumer) at the latest together with its written response.
Written complaints that cannot be immediately investigated or remedied shall be answered in writing by the Service Provider within thirty days, including justification.
The Service Provider shall retain the report on the complaint and a copy of its response for three years.

Possibility to turn to a Conciliation Board

The Buyer (consumer) may also request the free procedure of a conciliation board concerning the quality or safety of the product, the application of product liability rules, the quality of the service, and the conclusion or performance of the contract between the parties.

If the Consumer has a residence or habitual residence in Hungary, the conciliation board operating alongside the county (capital) chambers of commerce and industry corresponding to the consumer’s residence or habitual residence shall have jurisdiction. The contact details of the conciliation boards can be found at https://www.bekeltetes.hu/index.php?id=testuletek.
In the consumer’s request, a different conciliation board may be designated.

In Hungary, the Budapest Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry is authorized to act in cross-border consumer disputes related to online sales or service contracts between a consumer and a trader. The contact details of the Budapest Conciliation Board can be found at https://bekeltet.bkik.hu/, as well as below:

Budapest Conciliation Board
Operating alongside the Budapest Chamber of Commerce and Industry
Address: 1016 Budapest, Krisztina krt. 99. I. em. 110.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone: +36 1 488 2131
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/

The Service Provider is obliged to cooperate in the conciliation board procedure.

The conciliation board is an independent body operating alongside the county (capital) chambers of commerce and industry. Its competence covers the out-of-court settlement of consumer disputes as described above. Its aim is to attempt to reach an amicable settlement, and if this fails, to make a decision in the case in order to ensure simple, fast, efficient, and cost-effective enforcement of consumer rights.

Upon the request of the consumer or the business, the conciliation board may also provide advice on the rights and obligations of the consumer.

Enforcement through Court Proceedings

The contracting parties shall cooperate to resolve any potential disputes out of court, through negotiations, in the shortest possible time and at the lowest cost. If this does not lead to a resolution, the Buyer may initiate legal proceedings at the district court having jurisdiction over their place of residence or habitual residence.

 

X. Final Provisions

 

1. All agreements between the Seller and the Buyer shall be governed by the laws of the Hungary. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Hungary. This is without prejudice to the consumer's rights under generally binding legislation.

2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.

4. The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could enable him or third parties to interfere with or make unauthorised use of the software or other components forming the online shop and use the online shop or its parts or software in a manner that would be contrary to its purpose or intent.

5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.

6. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

7. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

8. A sample withdrawal form is attached to the Terms and Conditions.

 

These terms and conditions shall take effect on the date 30.10.2025

Tradegap Kft.